Support
Quick answers to common questions, and a real person for everything else.
Troubleshooting guides
The playlist does not connect
Check the server URL (with http:// and the port, for example :8080), the username and the password, with no extra spaces. Make sure your subscription with your provider is active, then try again. An M3U link should open in a web browser.
A channel does not start or stays black
Try another channel: if others work, the stream comes from your provider. Check your internet connection (wired or 5 GHz Wi-Fi helps for 4K), then restart the app.
The program guide is empty
The guide depends on your provider. With M3U, you can add an XMLTV guide link in the “EPG link” field. The guide may take a moment to load.
Install on Fire TV Stick
Install the Downloader app, allow it in the developer options, then enter the code 4928089. The full guide is on the Download page.
Where is my Device ID?
In the app, on the activation screen or in Settings › License. It looks like A1:B2:C3:D4:E5:F6.
I changed devices
Message us on WhatsApp with the old and the new Device ID and we move your license.